We want you to be completely satisfied with your purchase. Our return policy is designed to be simple and fair. Please review the guidelines below for information on returning your item(s).
Eligibility and Conditions:
- Most new, unopened items may be returned within 30 days of the order date for an exchange or refund.
- The product must be in its original condition and packaging, with unopened sealed packages, in mint condition, and clean.
- Please note that disassembled or negligently damaged items, as well as those that do not match the originally shipped product, do not qualify for a refund or credit.
- Kindly note that our return policy does not cover manufacturer defects or product failure.
Return Process:
To initiate the return process, you need to obtain a Return Merchandise Authorization (RMA) number. This number can be obtained by contacting us at : info@cxebearing.com.
Important Reminders:
- A restocking fee of a minimum of twenty percent (20%) will be applied to products returned for a refund or exchange.
- Remember to clearly write your RMA number on the outside of the package when returning the item(s) to us.
- For your security, we recommend using a shipping method that allows for tracking and/or insurance.
- Please include a copy of the invoice displaying your name and order number alongside the RMA Number for smooth processing of your return.
Exceptions:
- Special size, super precision, custom, featured, and/or special-ordered products based on customer requests are non-returnable.
- Additionally, any used, damaged, deformed, or altered items will not be accepted for return.
Processing and Refunds:
- Upon receiving your return, our team will thoroughly inspect the product(s) within 3-5 business days.
- All refunds will be processed within 3-7 business days following the completion of the inspection.
Please note that return shipping is the responsibility of the customer, and shipping and/or handling charges from the original order are non-refundable. Packages lost by the carrier will not be refunded. We recommend insuring the package when returning it to us.
For any further inquiries or assistance, feel free to reach out to our dedicated customer support team.