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When you place an order, we will estimate shipping and delivery times for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please note that these delivery dates are estimates. We are not responsible for shipments that were delivered late. We are more than happy to help you file a claim with the carrier.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

When ordering outside of China, the recipient is responsible for assuring the product can be legally imported to the destination country.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. We have no control over these charges, nor can we predict what they may be.

Customs duties, taxes and fees are non-refundable: so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Shipments that are returned to us by the carrier can be reshipped or refunded. The original shipping charge on the order is nonrefundable. There will be an additional shipping charge to reship your order to the corrected address.

1. Weight less than 2kg 

For lightweight shipments （ a total weight of less than 2kg）, our default shipping method is China E-Post. The transit time depends on the distance to the destination country. For example, shipments from China to the United States typically take 10-15 days.

For the following 48 countries and regions, we offer free shipping for orders with a total weight of less than 2kg and a value of over 50 US dollars.

1. Ireland

2. Egypt

3. Australia

4. Poland

5. Denmark

6. Germany

7. France

8. Philippines

9. Kazakhstan

10. South Korea

11. Netherlands

12. Canada

13. Cambodia

14. Croatia

15. Laos

16. Romania

17. Malta

18. Malaysia

19. United States

20. South Africa

21. Norway

22. Portugal

23. Japan

24. Sweden

25. Serbia

26. Cyprus

27. Saudi Arabia

28. Slovakia

29. Thailand

30. Turkey

31. Ukraine

32. Spain

33. Singapore

34. Hungary

35. Israel

36. Italy

37. Indonesia

38. United Kingdom

39. Vietnam

40. Hong Kong, China

41. Morocco

42. United Arab Emirates

43. India

44. Myanmar

45. Colombia

46. Kyrgyzstan

47. Peru

48. Mongolia

2. Weight more than 2 kilograms

  Our default shipping  is FedEx ， shipments from China to the United States typically take 10-15 days.

 Alternatively, you can choose the economical shipping option. This option takes about 45 days but can reduce the shipping cost by more than 30%. For more details, please contact us via email  :  sales@cxebearing.com

We can ship to virtually any address in the world. Most orders are shipped out within 2 business days. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. We also can offer USPS (Priority Mail), UPS, and DHL shipping methods. Our shipping department is closed on weekends and holidays. Expedited orders are usually shipped the same day.

We want you to be completely satisfied with your purchase. Our return policy is designed to be simple and fair. Please review the guidelines below for information on returning your item(s).

 Eligibility and Conditions:

 - Most new, unopened items may be returned within 30 days of the order date for an exchange or refund.

- The product must be in its original condition and packaging, with unopened sealed packages, in mint condition, and clean.

- Please note that disassembled or negligently damaged items, as well as those that do not match the originally shipped product, do not qualify for a refund or credit.

- Kindly note that our return policy does not cover manufacturer defects or product failure.

 Return Process:

To initiate the return process, you need to obtain a Return Merchandise Authorization (RMA) number. This number can be obtained by contacting us at :  info@cxebearing.com.

Important Reminders:

- A restocking fee of a minimum of twenty percent (20%) will be applied to products returned for a refund or exchange.

- Remember to clearly write your RMA number on the outside of the package when returning the item(s) to us.

- For your security, we recommend using a shipping method that allows for tracking and/or insurance.

- Please include a copy of the invoice displaying your name and order number alongside the RMA Number for smooth processing of your return.

Exceptions:

- Special size, super precision, custom, featured, and/or special-ordered products based on customer requests are non-returnable.

- Additionally, any used, damaged, deformed, or altered items will not be accepted for return.

Processing and Refunds:

- Upon receiving your return, our team will thoroughly inspect the product(s) within 3-5 business days.

- All refunds will be processed within 3-7 business days following the completion of the inspection.

Please note that return shipping is the responsibility of the customer, and shipping and/or handling charges from the original order are non-refundable. Packages lost by the carrier will not be refunded. We recommend insuring the package when returning it to us.

For any further inquiries or assistance, feel free to reach out to our dedicated customer support team.